5 Resources to Build Resilience in Crisis

Only a matter months ago, many of us had different expectations for the months and years ahead. Thinking back to early March, the gravity of the COVID-19 crisis was just beginning to dawn on our families, friends, and communities. We prepared ourselves to be patient, careful, and committed to riding out the storm.

Months later now, many of us are exhausted by the storm. We’ve been “at it” for months and have hardly any more clarity about what lies ahead of us than we did at the start. Under these conditions, we’re learning how difficult it is, and — in equal measure — how critical it is to practice healthy, sustainable relationships with ourselves, our social groups (socially distanced), and our communities at large. At this point in time, we must look to adding one more tool to our crisis toolkit: resilience.

Let’s examine this first from a technical lens (definitions), root ourselves in the reality of this word (a social critique), then finally circle home to the application of this word in times of crisis (resources for building resilience in times of prolonged crisis).

Resilience, by definition, is “an ability to recover from or adjust easily to misfortune or change”. Resilience is the ability (in many cases, the privilege) to be mentally, emotionally, and physically elastic to outside stressors, such as difficult change or trauma.

We must acknowledge that resilience is more than a “muscle”, or a private reserve that we all have within us, ready to be activated and strengthened with practice. Resilience, for many, isn’t a “nice to have”, it’s a “must have” in order to live a functional life in systematically challenging conditions. Examples of this include communities facing ongoing challenges posed by poverty, racism, discrimination, marginalization, homelessness, and more. The requirement of resilience to live is a glaring flaw in our social systems, and one that cannot go unnoticed in a narrower discussion of resilience in pandemic-related crisis.

Here we are, about half a year into quarantining, social distancing, disinfecting, and virtual solutioning. Some of us are hurting, some of us are restless. Most of us are, in some shape or form, exhausted. None of us wish for the world to continue in this way, but without a clear end in sight, we must determine how we, ourselves, will continue.

So now, to deliver on the promise made in the title: resources to build resilience in times of crisis. Below are resources you may explore to find what resilience looks like for you and your family. It takes many shapes — from mindsets to practices. I hope you find something true to you, to give you the strength needed to continue charging forward.


“A Psychologist’s Science-Based Tips for Emotional Resilience During the Coronavirus Crisis” by Jelena Kecmanovic

This wellness article in The Washington Post delivers the tangible take-aways we need, backed by research. A tip that I particularly appreciated was “reflect, relate and reframe.” In fact, this practice plays in well with other key points in the resources to follow — specifically, it relates to the exercise of guiding our attention toward the positive rather than the negative, which is where our attention often rests by default.

Read the full article here.

Know Your Natural Strengths

Many employers and universities are familiar with the StrengthsFinder assessment. The results of the assessment indicate your top strengths or skills, categorized generally by the following verticals: executing, relationship building, influencing, and strategic thinking.

Know you strengths so that you may leverage them. In times of crisis, many of us wonder if we are good enough, or doing enough. Considering this, it’s important to quiet those thoughts with more affirming ones: I am capable, I am competent, I am good at…[insert your top strengths here].

Once you know your strengths, develop confidence in them. Then leverage your strengths to get yourself and your loved ones through these difficult times.

Take a free version of the StrengthsFinder test here.

TED Talk by Susan Henkels: What if There’s Nothing Wrong With You

Watch the TED Talk here or below:

“This presentation is a discovery toward what’s in the way of having the life you deserve and an easier and more fun way of getting there. You will find ways of releasing judgment and criticism of yourself, begin to consider forgiveness of yourself and others, start making wiser choices, and expand your passion for contribution. Asking the question: What if there’s nothing wrong with you?…can become an ongoing practice for life.”

Grit: The Power of Passion and Perseverance by Angela Duckworth

Book description: “Pioneering psychologist Angela Duckworth shows anyone striving to succeed—be it parents, students, educators, athletes, or business people—that the secret to outstanding achievement is not talent but a special blend of passion and persistence she calls ‘grit.'”

Read more about Angela Duckworth and her book here.

Watch the TED Talk she delivered about the topic here.

Freakonomics Podcast: Ep. 422

Episode 422 – “Introducing ‘No Stupid Questions'”

Listen on Apple PodcastsStitcherGoogle PodcastsSpotify, or wherever you get your podcasts. Read the transcript here.

Co-hosts Stephen Dubner and Angela Duckworth discuss the relationship between age and happiness from the lens of psychology and stages of life and development. A key take away here: attention matters. Where you focus your attention (on the positive or negative) influences the perspective of your well-being.

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5 Ways to Engage Your Community in Times of Crisis

This blog post was brought to you by our friends and partners at DonorPerfect. For the full article and more information click here.

Small businesses have been hit hard by COVID-19’s impact on the economy. Fortunately, there are nonprofit organizations like Federal Hill Main Street, whose mission is to create vibrant and thriving communities. Pre-COVID, they’d fundraise through community events like dining events and jazz concerts to keep residents and visitors engaged and revenue flowing. Now, they’ve had to shift their focus and their fundraising strategy to help keep their cherished local businesses afloat and residents fed.

In Baltimore’s Federal Hill district, Cathy Rosenbaum has been their lifeline, and everyone seems to know her by name. She genuinely loves her city and wants to see the community work together to keep the district flourishing. That’s why she’s taken on the role of Executive Director at Federal Hill Main Street.

Despite being a two-person operation, Federal Hill Main Street managed to align their community of donors around common goals as they pushed through the pandemic.

In times of need, joining forces with your community members can see you through and make you even stronger. Follow Cathy’s lead with these steps to gain their support and expand the reach of your fundraising.

Connect with Your Community Using These 5 Tips

#1. Introduce Yourself

Cathy follows local businesses and organizations in Federal Hill on social media and looks out for newcomers in an effort to establish relationships among them so that they can support and promote one another. She explains, “My experience is that when you introduce yourself to someone, they’re more than eager to find out how our nonprofit supports the local businesses and community and how they can get involved and keep abreast of what is happening in our neighborhood. We do a lot of communication by email, and we also promote businesses through social media, as well.”

More recently, Cathy wanted to establish a monthly giving program to which the community could contribute so that Federal Hill Main Street could better predict its cash flow. When COVID-19 hit, Cathy put this goal on pause and instead did what she could to support them, including providing up-to-date information about grant and loan opportunities and other important information for local businesses. She hopes to establish a donor base of residents and has purchased a marketing list of those living in her zip code to get started. But first, she’ll do what she does best: introduce herself. She shares, “I’m not going to [solicit donations] right now, but I do want to develop a connection with [residents] first by sending emails that explain what we’re doing and get them engaged.”

#2. Give Your Constituents a Voice

A true leader, Cathy takes time to listen to the concerns of the community she serves. She attends local community organization meetings, like her neighborhood and business associations to provide updates about what Federal Hill Main Street has planned and invites feedback from attendees about what they’d like to see accomplished.

Additionally, Cathy has been hosting regular video conference calls with business owners and neighborhood organizations to discuss what they need in order to be successful, especially now as businesses begin to reopen.

Cathy shares, “It’s very empowering when people start to feel like you listen, and you take action based on what you’ve heard. Not everyone’s going to get everything they want, but giving them a platform to provide input and express concerns is only going to help all of you because you’re going to make a better decision, you’re going to feel engaged, and you’re going to get more buy-in if you can do it that way.”

Before Cathy’s involvement, there was very minimal communication between businesses, and building those relationships has made a difference. Now the business owners along with residents are planning volunteer events together. Cathy says, “It’s all about the relationships. That’s fundraising 101, I know, but it’s true.”

#3. Collaborate with Other Organizations

When Cathy noticed a local church’s Facebook post about a food drive they were hosting, she saw it as the perfect opportunity to work together. Cathy immediately reached out to introduce herself and to connect the church with local restaurants to feed their community.

Their food drive “Common Table” set out to feed seniors and those on the frontlines of the pandemic by also supporting local businesses. With donations raised, Cathy was able to bulk order and deliver 300 meals per week from local restaurants. In the process, Cathy provided a platform for the restaurants to promote themselves and receive more revenue. On Federal Hill Main Street’s social media pages and website, Cathy listed the names of each participating restaurant and encouraged donors to tip them generously and safely through a virtual tip jar.

#4. Lean on Those Who Will Support You

Baltimore’s Federal Hill businesses trust that they’re in good hands with Cathy, but even Cathy could use a hand at times.

When Cathy landed the opportunity to partner with the church for the Common Table food drive, she was still in the onboarding process with DonorPerfect and it was a Friday. With Easter Sunday the same weekend, Cathy felt pressure to expedite DonorPerfect’s implementation so that she could begin fundraising as soon as the food drive would be announced at the church’s Easter Sunday service.

Having used DonorPerfect at three nonprofits before Federal Hill (twice convincing her team to switch from another platform to DonorPerfect), Cathy knew that she could rely on the DonorPerfect Team to get Federal Hill Main Street set up in time.

Cathy explains, “I called them in a panic saying, ‘Help, we’re just getting ready to start this [campaign]. We haven’t anything ready yet!’ And they bent over backwards. We were talking after hours and through the weekend. They went above and beyond, times ten. They didn’t have to do any of that. I was just so happy because I was really eager to get [the online form and payment processing] going, and they just helped me push it through.”

#5. Stay Connected

Once you’ve established a relationship with new donors, it’s crucial that you keep them engaged with all the good you’re up to. For fill-in-the-blank templates to help you creatively announce your upcoming fundraising opportunities and a timeline advising how frequently you should email them, check out The New Donor Welcome Series Email Template Kit.

The DonorPerfect Team thanks Cathy for trusting us to support her fundraising efforts and for going the extra mile to uplift her community through the COVID-19 crisis. We wish her and Federal Hill Main Street the best of luck as they revitalize this historic Baltimore community.

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