General Interest

5 Reasons a Well Maintained Nonprofit Website is Essential

Guest Blogger

Almost 4.66 billion people in the world are active internet users. As the core pillar of modern information, the internet is now your greatest asset when it comes to furthering your nonprofit mission and improving your fundraising efforts. With more people online than ever before, it’s a no brainer that a well maintained website should be top priority. But what does this mean for your organization?

Let’s take some guidance from top experts in web design and development at Kanopi: “In order to have a well maintained website, you need regular website maintenance.” 

However, a well maintained site doesn’t just mean a working one. Along with conducting security and plug-in/module updates, regular website maintenance involves ensuring you comply with accessibility standards, that your site values user experience (UX), that you tell a story through your site content, and that it is the focal point of all of your online engagements.

To learn more about what makes a well maintained website, let’s walk through the following benefits this can bring to your nonprofit: 

  1. Increases fundraising revenue
  2. Teaches new audiences about your mission
  3. Leads to better search engine result ranking
  4. Acts as a source for supporters to engage directly 
  5. Improves relationships with current supporters

How does a well maintained website accomplish the above? Let’s dive into each benefit and the optimizations you can make to your site to achieve them. 

1. Increases online fundraising revenue

Your nonprofit website is where supporters make online gifts to your organization. Without a dedicated site and online donation page, it’s likely that prospective donors won’t know where to look and possibly skip out on giving altogether. When you take the steps to maintain your website and make it the best it can be, you’re also directly affecting your online fundraising revenue. 

The easier it is for supporters to navigate your site, find the information they’re looking for, and fill out the online donation form, the more likely it is that they will continue to give to your cause and support your mission.

If you want your own nonprofit site to continue driving increased fundraising, make sure to implement these strategies:

  • Include clear buttons and links to your online donation page
  • Streamline the giving process with an optimized donation form that only asks the essentials
  • Use an integrated and secure payment processor to keep donors on the same page and protected
  • Make sure your online donation tool is working and integrated with your website
  • Ensure your online giving process is mobile optimized

Additionally, the way your online donation page is laid out can make a huge difference in how likely someone is to complete their gift. If the form takes them to a third-party page, if the donation tool has errors, or if the form just takes too long to fill out are all reasons why users decide to click away and not donate at all.

Unsure if your website and donation page are up to standard? Use these top donation page examples in this iATS Payments resource from real nonprofits for guidance. 

2. Teaches new audiences about your mission

Did you know that 27.5% of individuals have reported discovering new nonprofits through the internet and technology? 

Kanopi-VolunteerLocal-5-Reasons-a-Well-Maintained-Nonprofit-Website-is-Essential_extra.jpg

According to this graphic depicting the donor journey, the next step after awareness is research. And, it’s likely that the first place prospective supporters will go to learn more about your organization is your nonprofit website.

With a well maintained nonprofit website, you’re able to welcome new audiences, introduce them to your mission, and showcase why you’re a worthwhile cause to support. In fact, many people actually have little patience for poorly maintained websites.

One survey conducted on millennials stated that top pet peeves on nonprofit sites include mobile-unfriendliness, missing information, and the inability to find what they’re looking for quickly and easily. If this is something your own site lacks, you’re missing out on a whole scope of potential supporters.

To ensure that your website meets the needs of new audiences, make sure to:

  • Consistently update site content so that it showcases recent success stories and nonprofit accomplishments
  • Check your mobile-optimization status with this free Google tool
  • Optimize image and other media content size so that the website loads quickly (the Google recommended time is under 2 seconds)
  • Include a navigation menu with clear links to content to help people learn more about your organization, like your mission statement, about us page, event calendar, and community testimonials from those you’ve helped
  • Design your site with accessibility in mind and full compliance with the Web Content Accessibility Guidelines (WCAG), ensuring that users can engage with it despite location, language, ability, or device

Your nonprofit website is the most valuable way to market your organization online, and by taking the steps to properly maintain it, you can appeal to new audiences and turn prospects into full-time supporters.

3. Leads to better search engine result ranking

Along with optimizing your site to act as a reliable research tool for new audiences, you can actually take specific steps to increase your own search engine result ranking. 

Search engine optimization (SEO) is the process of tweaking and updating your website to make it easier for search engines like Google to read and determine its value. When someone looks up a keyword related to your mission, you want Google to pull up your organization— otherwise, you’re buried by other similar content and possibly even other nonprofit sites. 

Nonprofit website maintenance should also include actions that support search engine optimizations. Here are some easy ways to ensure this:

  • Publish website content that with keyword phrases that your supporters are most likely to search for
  • Use a specific heading structure with H1s, H2s, and so on to make it easier for search engines to crawl and read your site
  • Include metadata into your website to include specific information that search engines read
  • Use alternative text for media types like graphics and videos so search engines know what they are about

These are only some of the optimizations you can make to your website for improving search engine ranking. Explore qualified resources like Moz.com, a professional source for SEO tools, to learn more about what you might need to do for your own website. 

4. Acts as a source for supporters to engage directly 

In the end, the best nonprofit sites are the ones that act as the focal point of all important online engagements. From facilitating online fundraising to being the core research tool that supporters use, your website should be the first place people turn to support your organization in any way.

To explain this idea, let’s walk through a few scenarios: 

  • A supporter wants to contact your nonprofit to learn how they can get more involved — Your website should have clear contact information, including email and phone numbers.
  • An individual wants to volunteer for an event — Your website should have a dedicated page listing all your volunteer opportunities and how to register for them.
  • A supporter wants to follow your social media pages to have more frequent and casual updates — Include clear connections to all of your social media accounts through prominent links, widgets, or with an embedded running social feed.
  • A supporter wants to attend a fundraising event to give to your cause and meet others — Create an event calendar for your upcoming events and campaigns. Be sure to have links that lead users to the registration page. 

No matter how someone wants to engage with your organization, your nonprofit website should be their first instinct. If you don’t properly maintain your website, these needs are not met.

Make sure you consistently update your website navigation menu so that it connects users to their most desired actions. Not only does this present your site as a reliable resource, but also builds the positive relationship you have with supporters. 

5. Improves relationships with current supporters

Not only can your website help you attract new audiences and increase your online fundraising revenue but it can also provide insight into your current supporters.

As the focal point of the majority of your online engagements, the data that your website collects is extremely valuable to your nonprofit digital strategies. 

Use your content management system (CMS) to track data on which pages are most popular, how different users interact with your site, and the types of content they engage with the most.

With this information, you can even create different user or donor personas based on the typical habits of your various audiences. Then, create targeted marketing content and website optimizations that appeal to those groups. 

However, this is almost impossible to do with a poorly maintained website. It’s critical that your CMS, any plug-ins or modules, and software integrations are consistently updated for full site functionality. This way, you can accurately track those key data points and learn more about what your current supporters value and how you can better meet their needs. 

Conclusion

Most modern nonprofits have some sort of website to facilitate online engagements. But not every organization truly takes the time to make sure their own site is the best it can be. With limited time and resources, nonprofits often make the mistake of deprioritizing their website over more urgent tasks. 

However, your website is the focal point of many of your important engagements, and without a well maintained one, you’ll miss out on several valuable opportunities. Remember to conduct consistent maintenance and keep your audience’s needs top of mind to reap the benefits. Good luck!

About the Author: Anne Stefanyk

As Founder and CEO of Kanopi Studios, Anne helps create clarity around project needs, and turns client conversations into actionable outcomes. She enjoys helping clients identify their problems, and then empowering the Kanopi team to execute great solutions.

Anne is an advocate for open source and co-organizes the Bay Area Drupal Camp. When she’s not contributing to the community or running her thoughtful web agency, she enjoys yoga, meditation, treehouses, dharma, cycling, paddle boarding, kayaking, and hanging with her nephew.

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2020 In Review: Looking Back & Looking Ahead

Isabel Reed

So that’s it, that’s a wrap on 2020.

This year was unexpected to say the least. The world was met with challenges and turbulence that tested our strength, perseverance, and community bonds. Looking back on this year with reflection, we’d like to shed one small light on things that went well and moments that gave us spirit.

You Rose to the Challenge

In 2020, we watched organizations extend their budgets, services, and/or of-the-moment missions to take care of their communities. Even while events were cancelled and volunteers were temporarily asked to stay home, organization leaders continued working toward the health and safety of their communities.

Facilities turned into food delivery pick up points and screening centers. Virtual volunteering opportunities quickly scaled to a “new normal”, as we all found ways to put ourselves and our resources to good use.

It was an honor to work with you all this year.

Strides Forward Together

Just a few months into the year, the team at VolunteerLocal began following your lead. We retired our preconceived plans for the year and leaned in to honest conversations with clients like you.

As needs changed in 2020, you told us exactly how. New feature requests surged this year as events rescheduled and nonprofit programs reassessed their needs and impacts.

As a result, new features were quickly introduced to our development road map, including: postponed event settings, no-contact check in, volunteer self-reported hours, volunteer qualifications, COVID-19 notices, and more.

We’re committed to continue rising to the occasion with you, building the technology you need to do your job well.

– Postponed event settings: Whether your event/program has been cancelled or rescheduled, VolunteerLocal can help you navigate those changes.

If volunteers were already registered for shifts prior to cancelling or rescheduling, head over to: Events -> Your Events -> Event Detail. Scroll to “Volunteer Profile Options”. Enter any text you like to the textbox, in order to inform and remind volunteers of the news. Finally, uncheck the box labeled “Display shift detail and demographic information on the volunteer profile page”. That way, volunteers will no longer see the shifts they had been registered for, so you do not need to remove each volunteer from each shift.

When you’re ready to launch your rescheduled event, setup will be speedy. Simply copy your old event, scheduling it for the new date. You’ll have the option to copy over as many or few details as you like: jobs, shifts, volunteers, confirmation settings, etc.

– No-contact check-in: Keep volunteers busy, track their hours, and avoid contact with shared surfaces.

At the start of the year, VolunteerLocal introduced the Check-In Kiosk, which allows volunteers to quickly check themselves in and out on-site.

A few months into the year, we shared techniques to make that process contact-less. First and foremost, if you continue to use a check in kiosk on-site, we recommend disinfecting the surface after each use. As an alternative, you can share the Kiosk URL and code to allow volunteers to check in and out from their own devices. (Checking in and out is also possible by downloading the free mobile app.)

– Volunteer Self-Reported Hours: With virtual volunteering on the rise, volunteers may now report their hours via their volunteer profile, anywhere with internet connection.

On the volunteer profile, volunteers may self-report the job they performed, the date, and the hours worked. These self-reported hours are available for admins to review, edit, approve, or deny.

– Volunteer Qualifications: This feature ensures that only qualified volunteers are able to view and sign up for certain jobs. Volunteers without those qualifications would not be able to view or sign up for those jobs.

This feature can be used for a variety of purposes, even regardless of the pandemic. However, we began to see organizations using this feature creatively, as a way to categorize volunteers into groups based on their COVID-19 risk factors. (For example: qualifying volunteers based on their age group.) This better protected volunteers from unknowingly signing up for jobs that would put them at higher risk of infection.

– COVID-19 Notices: As the months go on and COVID-19 familiarity (or fatigue) sets in, it is important to regularly remind volunteers of organization-wide safety protocols. As a result, we added a new option to the “Disclaimer” feature in VolunteerLocal.

Now, organizations can require volunteers to read and sign the COVID-19 notice every time they sign up for a shift. (Please note: we do not provide the content for this notice, as it will likely be different for each organization.)

The Year Ahead

Although there are likely more surprises in store for us in 2021, surely we will all face them with more readiness than before.

In regard to the technology you use to perform your daily jobs and duties, continue to consider VolunteerLocal as a partner in these efforts. Reach out to us anytime for support, solutioning, or even feature requests.

We’ve got exciting announcements in store for the year ahead, and we can’t wait to share them with you all. If you’d like to be one of the first to know, reach out to us anytime and we’ll add you and your colleagues to our newsletter.

Wishing a happy, healthy New Year from our team to yours. See you all in the New Year.

Warmly,

Isabel & VolunteerLocal Team

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5 Modern Tools to Improve Your Tech Stack

Carl Diesing

In 2020, it may feel like there is an abundance of obstacles standing between your nonprofit and accomplishing “the big picture.” A global pandemic, unprecedented economic downturn, a society more distant and divided than ever in recent memory— all challenges when it comes to making a difference.

For modern nonprofits, these challenges are far from insurmountable. With the right tools in your tech stack, you can improve relationship-building, fundraising, and internal operations. That’s where this guide comes into the picture!

At DNL OmniMedia, we help nonprofits discover and implement the software solutions necessary to reach their fundraising, stewardship, and advocacy goals. We’re going to cover five modern tools that your team can implement for more effective fundraising in 2021 and beyond:

  • Mobile Apps
  • Volunteer Management Software
  • Virtual Events Software
  • Grant Management Software
  • Time-Tracking Software

We’d be remiss if we didn’t mention that incorporating any new technology into your operations requires a careful evaluation and adjustment of your strategy as a whole. This is to ensure that all of your tools— existing and newly added— work cohesively together to reach your nonprofit’s fundraising and advocacy goals.

Nonprofit digital strategy isn’t the topic of this post, so we’re not going to dive into the details here. But, you can check out the DNL OmniMedia guide to building a nonprofit digital strategy to make sure you’re incorporating new tools intentionally and according to an effective strategic plan.

With that, let’s explore a few modern tools that can improve your nonprofit’s tech stack.

Mobile Apps

Think about the ways in which you interact with the outside world, especially during the COVID-19 pandemic. Browsing the internet, connecting via social media, and even video chatting— all of these methods of connecting are now handled through mobile phones.

At this point, 96% of Americans own a mobile phone, and 81% of Americans own a smartphone. It makes sense that interactions with the nonprofit sector are moving toward mobile accessibility as well! The following graphic from this guide about nonprofit apps shows a few interesting statistics about people’s interactions with mobile phones:

In particular, we want to highlight that 1 in 4 donors use smartphones to discover new nonprofits. If you’re not interacting with supporters on their mobile phones, you may be missing out!

Nonprofit mobile apps are an impactful tool that can be used to improve your tech stack, opening a new frontier of donor, volunteer, and advocate interactions. There are a variety of apps created specifically for nonprofits, including:

  • Peer-to-peer fundraising apps
  • Advocacy apps
  • Crowdfunding apps
  • Auction apps
  • Board management apps
  • Member management apps
  • Volunteer management apps

Beyond providing another outlet for engagement, mobile apps also empower you to connect with supporters who you may not have otherwise. After all, 1 in 5 Americans is a smartphone-only internet user— this means that the only way you’re going to connect with them on the internet is through their mobile phones!

Volunteer Management Software

Effective volunteer management is crucial to continue growing your volunteer program over time. However, with an increased need for volunteer assistance and a community that’s more physically distant than ever, an analog method of volunteer management won’t cut it anymore.

This is where volunteer management software comes into play. With this, you can automate key management tasks and connect with supporters near and far.

To choose an effective volunteer management software solution, seek features such as:

  • Intuitive interface for self-scheduling
  • Effective data management and custom reports
  • On-site check-in to manage in-person volunteers
  • Marketing tools such as social media sharing
  • Communication tools such as SMS messaging

But, how can you find the perfect volunteer management software for your organization? Prioritizing user-friendliness, scalability, and software support are great tips to start. For more tips to help find your perfect VMS solution, check out this blog post.

Virtual Events Software

This year has brought with it many challenges for the nonprofit sector. Some challenges, such as the economic downturn, can’t be overcome with technology alone. However, there is one challenge that you can solve with the incorporation of new software— the mass cancellation of events.

With the right virtual events software, you can get creative with online events to avoid canceling key fundraisers. There are a few different forms this could take:

  • Virtual Auction Software: With the right auction software, you can list items, live stream the auction event, collect bids, and facilitate guest checkout.
  • Virtual Conference Software: Conferences are exhaustive events, virtual or not. A dedicated virtual conference software is key to manage the many panels, speakers, and networking activities included in this type of experience.
  • Social Networks: Did you know that Facebook can be used to host virtual events? With the platform’s live-streaming and live donate tools, you can stream an experience and collect donations for the duration.
  • Video Conferencing Software: For simpler events, you may be able to utilize video conferencing software (such as Zoom) to conduct your experience. This would need to be partnered with an effective online donation tool for fundraising events.

The use of virtual events is hardly new— in fact, national nonprofits have been using virtual means to conduct their peer-to-peer fundraising events for quite some time now. However, the expansion of virtual events for the primary method of gathering together is unique to 2020. We recommend exploring the many possibilities for virtual fundraising events as you begin planning your 2021 calendar. To get started, check out this comprehensive GoodUnited guide!

Grant Management Software

This year, many nonprofits discovered the value of diversifying their revenue streams to combat the financial challenges caused by COVID-19. For some, pursuing grant funding was the key to staying afloat during the crisis. However, there’s no denying that grants are challenging to secure— even during times of economic prosperity.

Grant management software can be a game-changer when it comes to giving your proposals a competitive advantage. This software is created to help your team effectively manage grants from start to finish, or from the initial search and application process through the final implementation tasks.

Of course, not every grant management software solution is equal. We recommend seeking features such as:

  • Integrations with key databases, such as your nonprofit’s CRM
  • Multi-user access for team collaboration
  • Accounting and reporting capabilities for transparency
  • Grant tracking calendar to monitor progress and upcoming deadlines
  • Project management features to keep your team on track

Grant management is a highly customized process. Not only will each nonprofit have its own strategy, but each grant will as well! This is why we recommend working with a nonprofit consultant to create your grant management strategy. These partners can review your nonprofit’s fundraising strategy holistically to effectively incorporate grants. Then, they can help you customize your management software to carry out the most effective and efficient plan.

Time-Tracking Software

Last, but certainly not least, is a technology that’s already popular in the for-profit sector: time-tracking software.

Essentially, this is software that tracks your staff’s time to better understand the work they do on a day-to-day basis. But, why should your nonprofit start tracking time? Here are a few benefits it can provide:

  • Improved Staffing: You’ll understand exactly what your staff is spending time on and where you need to increase (or decrease!) time for various activities to make efficient use of your paid employees.
  • Increased Funding: You can be more transparent with funders and tell them exactly what their donations will go toward. This can be invaluable to raise future donations.
  • Simplified Audits: Audits are a common pain point for nonprofits when they are required to report on their expenses as they relate to specific programs. Time tracking handles some of that lift ahead of time, rather than collecting this information retroactively.
  • Better Program Management: You will understand the tasks that go into different programs and the overall cost of those programs. With this, you can better plan for future programming.

Additionally, these benefits extend beyond your staff as you can track volunteer time as well! By doing so, you can provide rewards to volunteers that have given a certain number of hours. And, you can use that data to fulfill potential volunteer grant requirements.

In summary, new nonprofit technology can drastically improve your nonprofit’s operations— from supporter engagement, to events capabilities, to internal operations. Technology can be a game-changer when it comes to reaching your nonprofit’s greatest goals. However, it’s not as simple as purchasing a new software license.

To truly have success with the platforms described above and other nonprofit tech solutions, consider working with a nonprofit tech consultant (such as the team at DNL OmniMedia!). This partner will ensure you have a holistic strategy to reach your goals, for which all of your solutions must work in tandem.

About the Author: Carl Diesing

Carl co-founded DNL OmniMedia in 2006 and has grown the team to accommodate clients with on-going web development projects. Together DNL OmniMedia has worked with over 100 organizations to assist them with accomplishing their online goals. As Managing Director of DNL OmniMedia, Carl works with nonprofits and their technology to foster fundraising, create awareness, cure disease, and solve social issues. Carl lives in the Hudson Valley with his wife Sarah and their two children Charlie and Evelyn.

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4 Tools to Boost Your Next Crowdfunding Campaign

Lomesh Shah

In the midst of a global pandemic, it’s easy to get discouraged. Most of the world is stuck at home, and organizations are struggling to engage prospects and secure sufficient funding while keeping a safe social distance. Many donors are facing major economic hardship due to staff furloughs and for many nonprofits, the future is wildly uncertain.

If one thing’s for sure, it’s that nonprofits have to get creative if they want to keep serving their communities and successfully come out of the other side of this pandemic. After all, what sets successful nonprofit professionals apart is their determination in the face of adversity.

Crowdfunding is one of the most popular ways to reach today’s donors, and for good reason! These campaigns allow prospects to continue giving to your cause from the comfort of their own homes without putting their health at risk. Crowdfunding offers organizations like yours refuge in economically uncertain times, but only if you take the vital steps to set your campaign up for success.

As you ramp up planning for your next crowdfunding campaign, take every step possible to make the most of your fundraiser. Incorporate these four tools to take your efforts to the next level:

  1. An Effective Platform
  2. Photos and Videos
  3. Social Media
  4. Matching Gift Tools

It’s natural to feel hesitant about launching a fundraiser during the pandemic. After all, you don’t want to seem insensitive to supporters who may be facing tough financial circumstances right now. But crowdfunding can offer much-needed economic stability in challenging times. Many prospects are willing to step up to the plate; you just have to ask. 

Let’s dive into the top four tools that will help your crowdfunding campaign reach (and hopefully succeed!) its fundraising goals.

Crowdfunding Tool #1: An Effective Platform

A vital first step to any crowdfunding campaign is to select a platform. Otherwise, you won’t be able to share your story, promote the fundraiser, and collect supporters’ generous donations.

Not all fundraising platforms are created equal. If you want to maximize your revenue, you need to take the time to locate a crowdfunding website that suits your organization’s needs and is backed by sufficient tools. As you explore your options, encourage your team to keep an eye peeled for these core features:

  • Customization and visual appeal. Ensure your platform enables you to add your personal story and customize the visual appearance of your crowdfunding page. You should be able to incorporate your nonprofit’s color scheme, logo, and other familiar branding elements in order to make your campaign appear trustworthy to donors.
  • Mobile accessibility. Setting your campaign up for success means making it available to as many prospects as possible. With an ever-growing dependence on mobile technology, this means ensuring that your campaign is available on mobile devices. That way, anyone can absorb your story and donate when motivation strikes — no matter if they’re using a computer, tablet, or smartphone.
  • Secure payment processing. Ensure your platform comes equipped with safe payment processing tools. Otherwise, you risk deterring donors if the platform appears untrustworthy. You should be able to access your account and immediately accept donations. Be wary of how long the processing period is as well. Ideally, you should be able to withdraw donations within a week.

While there are plenty of features that can increase success, these three serve as a fantastic foundation for kickstarting your search. Once you’re equipped with a sufficient platform, you’ll be able to move forward with planning and executing your campaign.

Crowdfunding Tool #2: Photos and Videos

Multimedia has the power to supercharge your crowdfunding campaigns by helping prospects connect to your cause. In fact, research has found that campaigns with personal videos raise 105% more than those without them. This is because it adds a relatable face to your cause and keeps users on your campaign page for longer, ultimately leading them to donate. 

Effective videos and images get prospects invested in your campaign because they can physically see what they’re financing, rather than just reading about their potential impact. 

When creating your promotional materials, develop high-quality images and videos that resonate with prospects by keeping these two tips in mind:

  • Tell a story. Images and videos put your organization in a unique position to tell its story beyond what words can. Visual storytelling has the power to connect with prospects on an emotional level and motivate them to donate, so put a face to your campaign by sharing videos and pictures from your staff, board members, volunteers, and those impacted by your work.
  • Get the video length right. Go for short and impactful. As a general rule of thumb, keep your videos around 2.5 to 3 minutes. With short attention spans and plenty of other information to distract users, people tend to lose attentiveness and click away, so this provides enough time to get your message across without losing their interest. 

Fundly’s guide to crowdfunding explains that a crowdfunding campaign can’t survive on just words alone. You should create a schedule and post an image or video to social media and other marketing outlets either once a week or every few days. 

Making consistent, repeated asks in a multimedia manner helps to bring your cause to life, which can push prospects who are on the fence toward donating to your cause. Take sufficient time selecting emotionally-charged photos and creating impactful videos that accurately depict your cause. In the end, this extra effort will show in your campaign results.

Crowdfunding Tool #3: Social Media

Social media’s impact on the nonprofit community is undeniable, and crowdfunding is a prime example of its potential. In fact, the majority of crowdfunding donations tend to come from social platforms like Facebook and Twitter, so you’ll need to take the time to develop a comprehensive social media strategy in order to connect with your younger generation of supporters.

As described in Crowd101’s guide to crowdfunding, you can harness the power of social media by incorporating the following tips:

  • Embed your campaign directly onto your social media posts. The more convenient it is to donate, the more donations your campaign will receive. Embedding your campaign simplifies the donation process for anyone who stumbles across your profiles, so ensure your platform offers integrations like this.
  • Update multiple social media pages. Sharing your campaign across multiple platforms increases its visibility. While it’s time-consuming to send social media blasts manually, some platforms empower you to automatically update every platform at once or schedule posts for the future.

What’s more, you should encourage followers to share your campaign online, even if they’re unable to donate themselves. Social shares ultimately expand your crowdfunding campaign’s visibility by getting it in front of more prospects. Plus, this allows those who are unable to give to contribute to your campaign and feel like they’re making a difference.

Overall, you’ll want to develop your social media strategy and solidify a schedule before launching your campaign so you know exactly what needs to be posted and when. In turn, you’ll maximize your social impressions and donations.

Crowdfunding Tool #4: Matching Gift Tools

For nonprofits, matching gifts represent an incredible source of untapped potential. In fact, matching gift research indicates that 84% of donors are more likely to donate if their employer offers one of these programs. Plus, 1 in 3 surveyed donors indicates a propensity to make a larger gift if matching will be applied. 

In other words, these programs have the power to substantially boost your fundraising efforts, so long as you take the time to effectively promote them.

That being said, it’s a smart move to incorporate matching gifts into your campaign materials. First, iterate the availability of these programs, spelling out what they are and how they work. Then, take it a step further by telling them how to research their eligibility. Your best bet is to share access to a matching gift database where they can easily type in their employers’ names and be greeted with all available information regarding their program (e.g. eligibility requirements, forms, etc.).

Be sure to share this information in your announcement posts and your follow-up messaging to make as many people aware as possible. When donors have the potential to multiply their contributions without reaching back into their pockets, they’re very likely to do so. By making donors aware of these opportunities, you’ll increase the chance that you’ll get this bonus funding from your supporters (and maybe some initial donations that you wouldn’t otherwise receive).

So long as you devote sufficient time and effort, crowdfunding campaigns have the potential to substantially increase your funds and maximize your reach online. Not only do these campaigns enable you to engage your community in times of crisis, but they’re also highly effective for reaching larger audiences under normal circumstances.

In any case, make sure you start with an effective crowdfunding platform that prioritizes the donor experience and makes it easy to fully customize your campaign. Then, expand your efforts to adhere to best practices, such as incorporating multimedia, sharing your campaign on social media, and promoting matching gifts. In turn, you’ll create a highly-impactful campaign that stands out to supporters and garners donations. Good luck! 

About the Author: Lomesh Shah

As CEO of Fundly, Lomesh spends much of his time immersed in the nonprofit industry both as an industry leader, speaker, and in service to several organizations as a board member and volunteer. Outside of the industry, Lomesh is a technology junkie and will give anyone willing to listen an assessment of the latest trends in anything from espresso makers and mobile gadgets to electric cars and wind power.

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4 Tips for Building a Flexible Fundraising Strategy

Aly Sterling

Take a moment to think of your fundraising strategy like a rubber band.

If pressed, how much could you stretch this band? 

A rigid, unyielding rubber band might snap under tension. In this scenario, a lack of flexibility in your fundraising plan could make it much more difficult to bounce back from a crisis. Instead of quickly adapting to change, you’re forced to pick up broken pieces before starting from scratch. 

In contrast, a flexible fundraising plan will be more resilient. This rubber band can stretch and move to adjust to rapidly changing circumstances. 

We’ll go ahead and drop the analogy. An adaptable fundraising strategy will enable you to respond gracefully and creatively to unexpected challenges like the COVID-19 pandemic. 

At Aly Sterling Philanthropy, we partner with nonprofits to power strategic planning, fundraising, and board leadership solutions that allow them to thrive. Based on this extensive experience and our belief in the power of positivity, we recommend the following tips to enhance the flexibility of your fundraising strategy:

  1. Assess your current fundraising strategy.
  2. Lead with a strong case for support.
  3. Diversify your revenue streams.
  4. Offer versatile giving options.

While these suggestions are particularly applicable to the current circumstances, a strategic approach to fundraising will always be relevant. By embracing a fundraising plan that is adaptable, diverse and intentional, you’ll be well-positioned to drive your mission forward. Let’s get started.

  1. Assess your current fundraising strategy.

The best place to start when building a new fundraising strategy is evaluating the plan you currently have in place.

Is your current strategy sustainable and effective? Is it enabling you to reach your fundraising goals? Is it rigid and formulaic, or does it allow for adjustments as needs arise?

Dive into the data your nonprofit has collected from recent campaigns. If you already have a solid data management system in place, it should be simple to pull a report and evaluate the overall trends. Even if you have to take a little more time to compile a report manually, a deeper understanding of your current strategy will be well worth the effort.

This assessment will clarify which tactics are working well and which are underperforming or need improvements. Then, you can refocus your efforts on the most critical activities and make adjustments as needed.

While a full feasibility study isn’t practical unless you’re planning for a capital campaign, your data can still reveal a variety of actionable insights. For example, consider the following questions:

  • What is your donor retention rate year-over-year? What about campaign-to-campaign?
  • Have your recent fundraising goals been set at an attainable level?
  • What percentage of your supporters participated in your last campaign? How does this differ across different types of campaigns?
  • On what platform are your supporters most likely to engage with you? Do you have more success with email, direct mail or social media?
  • Do you have a defined donor recognition policy? How do you convey appreciation to different categories of donors? 

These are just a few of the questions to get you thinking about the state of your fundraising strategy. As you answer them with respect to 2020, take into account any challenges presented by the COVID-19 pandemic. If you experienced setbacks, what would have made the adjustment process run more smoothly?

Then, use this information to set your goal. Even a flexible fundraising plan needs a target! With an ambitious but achievable fundraising goal, your team will be energized and motivated to make it happen. 

  1. Lead with a strong case for support.

Whether you’re preparing for a massive capital campaign or simply refreshing the text on your online donation page, you need a strong case for support.

This statement is what convinces donors why your nonprofit deserves their attention and contributions. Specifically, it should communicate your unique value proposition and share what sets your work apart from other organizations dedicated to similar causes. It should also align with your overall mission statement and strategic plan.

As you prepare your case for support, be sure to articulate the following elements:

  • A clear vision. Do you have a well-defined plan to solve a demonstrated problem?
  • A sense of urgency. Why should the prospect give now? 
  • An investment proposition. What results will the prospect’s gift be able to generate?
  • A call to action. How can the prospect help you achieve your vision?

Overall, a strong case for support builds trust and faith in your organization. When your donors trust that you’ll use their gift wisely, they will continue to have confidence in your work even if you need to make a change.

Additionally, it will be easier to adjust your fundraising strategy if you have a strong foundation to build upon. Your case for support can act as your north star, guiding your efforts even in a turbulent environment.

3. Diversify your revenue streams.

One sign of an inflexible fundraising plan is total dependence on just one or two funding sources. 

If your plan includes just a handful of major donors or relies on a large fundraising event, that could lead to a disastrous halt in your work if something falls through. Putting all of your fundraising eggs in one basket leaves you vulnerable to crisis or even just a change of heart.

By diversifying your revenue streams, your nonprofit will be more resilient and sustainable.

If the evaluation of your current fundraising strategy revealed little variation in your revenue streams, do your homework to explore new sources of funding. 

For example, funding from foundations, government entities and other grant-giving institutions can make a huge difference in your bottom line. However, since they can be extremely competitive, it’s best to treat grant funding as unpredictable. In other words, don’t count your grant dollars before they’re in the door!

You could also consider exploring donor-advised funds (DAFs) as a potential source of revenue. A donor-advised fund is a giving vehicle that holds charitable assets for future contributions. These accounts are attractive to donors due to their financial benefits, as well as for being a hands-off approach. DAFs are managed by sponsoring organizations including community foundations and commercial sponsors. If your nonprofit forms a relationship with one of these sponsors, you may be connected to dozens or even hundreds of donors.

As you target one or more of these sources, be sure to tailor your ask appropriately. While you should tie each request for funding back to the same case for support, the language and appeals you use should be customized to the recipient. Then, after you’ve secured the funding, create a plan for intentionally stewarding this new relationship. 

If this feels overwhelming on top of your usual workload, consider consulting an expert to help you identify and pursue new funding opportunities. As you start the consultant search, the Aly Sterling Philanthropy guide to hiring a fundraising consultant offers some helpful tips to find the right partner for your organization’s specific needs.

4. Offer versatile giving options.

In addition to diversifying your revenue streams, you should also diversify the opportunities that individual donors have to give. 

As you approach each fundraising conversation, you should have a number in mind based on your previous prospect research, gift range chart, and overall goal. But if the answer to that request is a no, come armed with alternatives. 

Think of these options less like a back-up plan and more as a solution for donors who are passionate about your mission but currently unable to make a major gift. You might present the following alternative giving opportunities:

  • Recurring gift program. Consider amping up your recurring gift program to create a predictable revenue stream. Even small monthly gifts can make an impact when multiplied over the course of the year, and they’re often more accessible to a wider range of your supporters.
  • Matching gifts. Many companies will match employee gifts to eligible 501(c)(3) nonprofit organizations, but sometimes these programs are underutilized. According to re:Charity’s guide to matching gifts, somewhere between $4 and $7 billion dollars in matching gift revenue goes unclaimed every year. To maximize this potentially valuable funding source, spread awareness of matching gifts among your supporters or use a dedicated database to identify gifts that could be submitted for a match.
  • Pledged gifts. Allow donors to commit to supporting your cause at a future date without needing to pull out their checkbooks just yet. By counting on pledges of a certain amount later in the year, you can better plan for future funding while giving the donor time to plan for the gift.  

Loyal supporters will appreciate this flexibility if they experience any financial setbacks. And when the economy recovers (as it always does), your relationships with these supporters will still be thriving.  

Bonus Tip: Consider bringing in a consultant to provide expertise and perspective as you develop your flexible fundraising strategy. Most importantly, the right consultant can help you prioritize relationships with supporters and facilitate even deeper connections. This list of nonprofit consultants includes firms in different areas of expertise, including stewardship. Even if your exact plans for gift solicitation need to change, you’ll still need to rely on relationships to pursue your mission. 

As we move into 2021, it’s time to refocus your efforts and create a fundraising strategy that can weather any storm. By leading with relationships and a flexible approach, you’ll be better able to reach your fundraising goals. Good luck!

About the Author: Aly Sterling

Long before Aly Sterling founded her eponymous consulting firm, she was solving the unique yet similar problems encountered by nonprofit organizations.

Her decision to start her own business in 2007 was driven by her belief in leadership as the single most important factor in organizational success, and her determination to work with multiple causes at one time to scale societal change.

Aly’s expertise includes fundraising, strategic planning, search consultation and board leadership development for the well-positioned nonprofit. She is regularly sought for comment by trade and mainstream media, including the Chronicle of Philanthropy and U.S. News & World Report. She has contributed to publications of BoardSource and The Governance Institute, as well as the Toledo Chamber of Commerce and The Giving Institute.

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Remembering the Big Picture

Linh Ta

From the VolunteerLocal archives, an article in the spirit of raising spirits 🙂

As a volunteer coordinator, you’re juggling what feels like a million different tasks.

Your mind might be racing because you didn’t order enough t-shirts. Someone just told you they’ve got a food allergy and you’ll need to adjust the lunch menu. One of your volunteers just cancelled with less than 24-hours notice. With all of the things you’re working on, it’s easy to get preoccupied with the little details.

Take a breath.

Remember why you’re doing this important work.

At the end of the day, all of this energy is dedicated to making a difference in your community, in sometimes small and large ways. In this moment of desperation, I like to read quotes from leaders I admire, who navigated the weeds long enough to make change, and do good. I’ve transcribed a few of my favorites below. Enjoy.

“Do small things with great love.” -Mother Theresa

It’s easy to feel insignificant when there’s a mountain of work in front of you. But every task, every errand, every call you’re making is contributing to this cause. It’s important to remember that even those mundane tasks are critical to the long-term outcome that everyone on your team is working hard to realize. Each step you take, no matter how small, is a step forward for your community. 

You may not be the only one feeling overwhelmed – some of your volunteers may also be feeling the drain, too. The clean-up crew are wondering whether their work matters. Those taking drinks tickets are gazing at the long-line before them and thinking, what’s all this for?

Everything adds up, particularly the things we put care and love into. Let your volunteers know that whatever task they’re doing, it’s making an impact. Every individual contributes in a significant way towards increasing awareness, raising funds, bringing people together and making our cities and towns more cultural, vibrant and fun.

“To move forward you have to give back.” -Oprah Winfrey

Giving your time helps others, and it helps you. It’s easy to give our money, or donate our old belongings to a local thrift store – but to give our time? Our effort, hard work and (l)earned skills? These opportunities to give that part of ourselves enables us to connect with others and the mission. We can grow in meaningful ways.

“A lion chased me up a tree and I greatly enjoyed the view from the top.” -Confuscius

It’s that time of night when the spreadsheet in front of you is starting to blur. You have a giant detailed list of seemingly endless things to do. You’re tired, exasperated and just over it.

Step away from the glow of your computer screen and remember the big picture. There will always be challenges before you, and opportunities to overcome them, individually or with the collaboration of those you trust and can depend on to help see you through. If you find yourself at the top of that tree, take a look around. The view is unbelievable. 

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First Millennials, Now Gen Z: A Recap for Those Trying to Keep Up

Isabel Reed

Now that they are all of-age, Millennials have joined the workforce (and volunteer force) with full steam ahead. The introduction of this generation to the workforce came as a jolt to many, as the values and motivations of this generation were unprecedented. Now, just as we’ve finally wrapped our minds around the nature of Millennials, another generation is cropping up behind them – Gen Z – and what a fascinating generation it is!

Reviewing the two, it helps to start with simple comparisons. Comparing Millennials to Gen Z, there are many similarities with subtle differences. For example…

  • Millennials are tech-savy, introduced to technology at a young age with home computers, laptops, cell phones, etc. In contrast, Gen Z are tech natives, born and raised with cell phones, iPads, smart watches, etc.
  • Millennials are motivated to engage in justice work (social, environmental, etc.) due to the dissonance between what they were raised to believe vs what they eventually learned over time due to self-educating resources. Gen Z are being born and raised with discussions of justice, and therefore have an intuition and familiarity with such topics. While millennials often drift into justice work, Gen Z root themselves in it.

There are also a handful of areas that are rather uniform in both generations:

  • Both generations are value and mission driven in their actions, beliefs, career choices, purchases, and philanthropic behaviors (including volunteering and donating).
  • Both generations are laser-focused on the positive and negative impacts of the companies and organizations they support or are affiliated with. They are no stranger to thorough research or accountability.
  • Finally, both generations appreciate the art, innovation, and creativity that comes with problem-solving — hence the warm embrace of “viral” culture in both generations.

How Millennials Pushed the Needle

Millennials began pushing the needle with their notably increased interest in careers in the nonprofit sector. Rather than climbing corporate ladders, Millennials want to do work that matters. This motivation, in combination with the 2000’s cultural surge in entrepreneurship, cultivated a brand new industry intersection that is quintessentially Millennial: social entrepreneurship.

If you think about it, social entrepreneurship leverages Millennial strengths perfectly: mission-driven work, technology-based solutions, creative branding, and digital social marketing.

Millennials are the generation that brought corporate social responsibility to the table — to the executive table, to be exact. Before, it was much more rare to observe corporate responsibility in action. Many corporations shared a common goal — to make more revenue. Until recently, corporate social responsibility made little impact on revenue.

However, Millennials leveraged their widespread digital presence and collective purchasing power to force corporations to care. There seemed to be a gradual realization: in order to appeal to the growing generation of Millennial workers and consumers, businesses needed to prove their values and measure impact.

This insight became important for industries of all kinds, including the nonprofit industry. Although the nonprofit industry was already values-driven and mission-driven, Millennials applied more pressure to nonprofit accountability. The idea being, “Your heart might be in the right place, but what are the true impacts and consequences to which you must remain accountable?” (For example, the issues surrounding voluntourism and White savior complexes.)

This question of accountability has bled into the decision-making process of Gen Z as well, which we will discuss next.

How Gen Z Is Pushing the Needle

Millennials started widespread conversations about justice, responsibility, and accountability in a way that forced corporations and nonprofit organizations to care and respond. In a way, Millennials built the foundation for the work that Gen Z would carry on (and is carrying on).

Let’s take the generationally shared question: “Your heart might be in the right place, but what are the true impacts and consequences to which you must remain accountable?”

As said in the Philanthropy Journal at NC State University, “The task of the nonprofit is to prove beyond reasonable doubt that they are who they profess to be, and that their impact is tangible.”

Gen Z does not only ask the tough questions — they find the answers, make decisions, and apply pressure accordingly. Meaning, for example, that they will not only decline a job offer from a corporation that is not aligned with their values; Gen Z will take it a step further to communicate the misalignment to those they are responding to, encouraging — at times urging — others to do the same.

After all, one of the major ways Gen Z has moved the needle is through the immeasurable surge and value of social influence.

Although it is more difficult for companies and organizations to truly earn this generation’s trust, the value of this trust is worth the effort of earning it. Gen Z relies on the trusted feedback of those they choose to follow on social platforms — whether those people are friends and family, internet friends, or celebrities and influencers.

Therefore, it becomes in the best interest of corporations and organizations to appeal to the interests of those influencers, as word will spread quickly, cost-effectively, and exponentially. If customer or constituent trust and feedback was important before, it’s even more important now.

Gen Z works as a collective, in many ways, rather than as an individual (as is more commonly observed in Millennials). Gen Z is more diverse than any of the generations before, and interestingly, that diversity inspires a much deeper generational understanding and commitment to advocacy for themselves and their peers. Although most of Gen Z is currently underage, it is safe to predict that the collective purchasing power of Gen Z will be far greater than even Millennial purchasing power. The thorough, thoughtful decision of one will much more effectively influence the decisions of their peers.

The majority of Gen Z is still quite young, so we have to watch our predictions over time. Here are a few predictions that are a safe bet:

  • As tech natives, Gen Z will request and require more technology solutions at worksites, volunteer sites, homes, and communities.
  • Eventually, the world will care about what this generation cares about — whether due to genuine interest and influence, or commercial/economic pressure.
  • Just as values-based and responsibility-focused careers were created or expanded for Millennials joining the workforce, new and prominent roles will likely be created for Gen Z as well. Workplaces will be restructured to include more roles relating to workplace justice and community impact, as well as roles that enforce systematic checks and balances, ensuring measured impact is followed closely by actionable accountability.

Stay tuned as the youngest generation grows up and joins the workforce. They are likely to bring great change to the world we live in, just as generations before have done in their own unique way.

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Get the Grant! Your Competitive Edge with SMART Metrics

Isabel Reed

Amidst a challenging year, nonprofits are zeroing in on the grants that will help them continue to deliver on their mission. As calendars are marked with application dates and deadlines, grant writers have the opportunity (and challenge) of completing a compelling grant proposal – one that will make their nonprofit shine even more brilliantly than the competition.

Although nonprofit teams are stereotypically not the most competitive personalities, the fact of the matter is that financial resources are in high demand, requiring a bit more magic from grant writers to land the grants their organization is relying on. Now, of all times, is the time to boast! Show off the incredible work of your nonprofit team.

Here’s the magic that I urge you to keep in mind as you get to work: tell a story of your past, present, and dream-scenario future. Then, explain with numbers why your numbers back the story of your past/present, and why (with numbers) your dream-scenario future is well within reason.

Nothing beats a grant application that displays both the head (pragmatism), heart (mission focus), and muscle (execution) of your nonprofit. Sounds like a winner to me!

Now the big tip – remember “SMART Goals”?

By this point, you may already have your SMART goals outlined. For example: “In 2021, we will launch 2 new programs across 15 county schools, reaching 15,000 students ages 13-19.”

Amazing! Now implement the same SMART (Specific, Measurable, Achievable, Relevant, and Timely) strategy to share metrics that prove you’re able to accomplish said goal.

SMART Metrics to Prove Your Salt

Specific

Show specifically what actions have been taken (or been maintained) and what impacts have resulted. This will be a foundational step to the work ahead, so take your time, and don’t be overly-critical of the first thoughts that come to mind.

Get the ball rolling by simply making a list! Jot down all initiatives and changes your nonprofit has made in the last year (or other relevant time period) in efforts to pursue the mission.

It can help to do this part as a team. Gather a think-tank team consisting of all departmental leaders in your organization. Everyone can chime in on the actions and accomplishments of their respective programs. (Bless the grant writer, who will likely be jotting all of this down and making order of this light chaos.)

Remember: not everything that will be said/thought at this stage will be kept! You’ll need to first identify which contributions are relevant to the grant itself, then workshop each contribution until it is, in fact, SMART.

That said, it’s alright if people start chiming in with general actions and impacts such as “Our clients are much happier with our programs!” – that example won’t make the final cut, but it will get the juices flowing for the team.

By the end, you’ll workshop these ideas to be more specific, such as, “We hired our first full-time event coordinator, which resulted in 3 more programs this year, and 25% better attendance.” (Ok…I’m jumping ahead. Let’s move on to “measurable” now.)

Measurable

Any metric needs to be measurable. How much, how many, what percentage, what ratio? You can make even the broadest statement measurable if you ask the right questions and do the appropriate data collection.

Let’s revisit the previous example and make it measurable: “Our clients are much happier with our programs!” Get started with questions like these:

  • How is happiness being measured? Attendance? Repeat attendance? Referrals? Survey results?
  • Are you tracking this data? (If not, start now! You’ll have the data at the ready for next year.)
  • Don’t forget the specificity – which clients and how many? Which programs and how many?

By asking the right questions and collecting the right data, you will end up with much stronger metrics, a much more compelling narrative, and an easy setup for a SMART goal. For example:

“Last year, we held 45 programs, of which 70% of attendees had attended at least 1 other program in the last 3 months, indicating strong community confidence in our programs. In the last year, we also welcomed a 12% increase in program attendance. Of first-time attendees, a whopping 80% were referred by someone who had previously attended a program. Word of mouth is powerful, but with a grant-funded community outreach and marketing budget, we will achieve…[insert the corresponding SMART Goal here; now that you’ve built the case for your SMART metrics, your SMART Goal will be a slam dunk].”

Achievable

These specific, measurable metrics will have already been achieved, which naturally bodes well for your ability to execute on your proposed SMART goals. If you’ve done the work before this step, you’ll easily check the box for “achievable”.

It boils down to the idea, “We’ve done it before and we can do it again even better.”

Relevant

Now that you have the most amazing data, telling the most amazing story about how you’ve done amazing things and can do many more amazing things if you just had the funding…it’s time to zero in on what (in this mountain of amazing-ness) actually matters to those reviewing your proposal.

It’s time to thoroughly trim the fluff. If you are applying for a grant that is focused on certain communities or outcomes, only use the data that correlates and speaks to those points.

Remember – nothing that you’ve done up to this point will go to waste. Data reports can be powerfully repurposed and recycled. Use the data for outreach to the community, volunteers, sponsors, or donors.

Timely

This will be another easy check mark, if you’ve done the above work already. Timebox your achievements into quarters, years, decades — whatever is most relevant to your organization and the grant it is applying for. Otherwise, you risk boasting incredible numbers with no context. Without context, the data itself is much less valuable.

Final thoughts

Some of your competition will apply for a grant using SMART goals, forgetting to intentionally comb through the SMART metrics that serve as a foundation for those goals. Use metrics to give yourself the best shot at an easy layup.

It’s possible that your organization is very small or brand new, making it difficult to gather historical data on your organization’s performance. That’s no problem – every organization must start somewhere! Here are some areas you can start collecting data on right away, that will give you more to work with next time you apply for a grant:

  • Number of community served (what is your reach?)
  • Demographics of community served (who are you reaching?)
  • Number of volunteers and volunteer hours contributed
  • Community/client satisfaction (collected via periodic surveys, or by number of returning individuals)
  • ^All of the above tracked within consistent time periods (so that you can measure change, progress, growth.)

Best of luck to you as you prepare to apply for upcoming grants. It can be a tedious process the first time around, but rest assured that the data will build on itself gradually over time, so long as you keep a data management system in place. With time, a data management strategy, and a keen eye, you’ll reveal even more compelling (and SMART) stories about your organization, and funds surely will follow.

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10 Myths About Managing Volunteers

Brianne Sanchez

A popular favorite from the VolunteerLocal Blog Archives.

Volunteer coordination is hard work, and there are a lot of misconceptions about what the role entails (and how to be successful along the way). We’re here today to de-bunk some of the most common myths we hear about volunteer management.

  1. You’re on call, 24-7. If you’re passionate about your job, managing volunteers could turn into an all-day, every-day gig. But with established communication protocols and an active team, you can (and should!) unplug. 
  2. You can’t solicit volunteers for donations. Many volunteers see their time as their primary contribution to an organization, but if there are costs associated with onboarding (background checks, etc.) asking them to cover those fees is a good path into the donor pipeline. 
  3. Volunteer trainings need to involve slides and manuals. Sure, you should cover compliance and protocols in an onboarding, but bring the mission to life with role-playing, behind-the-scenes tours or other activities that engage and inspire volunteers. 
  4. You should be happy with whoever you get. That old “beggars can’t be choosers” philosophy could really disrupt your organization. Screening volunteers is critical. They should be a right match for the organization, and placed in a role that maximizes their skills.  
  5. There’s no professional development for volunteer managers. So many people fall into this line of work. Seek out a support system of other volunteer managers who can share best practices through your local United Way, nonprofit professionals network or online forums. They can also recommend conferences and webinars to grow your skills. 
  6. Volunteer programs are free. While a volunteer program can bring great value to your organization, they’re like a garden that needs attention and investment to yield the best results. Don’t forget to build recognition materials, management software and other supplies into your budget. 
  7. Your organization should jump on every Day of Service opportunity or group volunteer request. Saying ‘no’ to someone (or lots of someones) who want to contribute to your organization can seem crazy. But if the activity is out of scope for your organization, a ‘yes’ can lead to confusion and cause more harm than good. 
  8. You’re the only one recruiting volunteers for your cause. Partnerships – with corporations, colleges and universities and other civic organizations – can create productive volunteer pipelines. 
  9. Liability and insurance isn’t your territory. Make sure you are working closely with your organizations’ compliance arm to ensure both volunteers and the organization are not putting each other at risk. 
  10. Measuring volunteer impact is impossible. With proper tracking of volunteer hours and assignments, your organization can put a relative dollar value on volunteer power. And by collecting stories of volunteer initiatives and outcomes, your leveraging powerful anecdotes to support your cause.

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4 Core Traits to Look for in a New Volunteer Coordinator

Isabel Reed

There are many reasons why you might find yourself reading this article now. It could be that your previous volunteer coordinator moved away, leaving an empty seat at the team table. Or, perhaps your nonprofit has never hired a volunteer coordinator before and is now in a position to make that advancement.

Whatever the reason, there will be certain qualities and qualifications to look out for as you begin interacting with applicants. Let’s break it down.

What’s their “why”?

We’ve all heard this question in interviews: “Why are you applying for this position?” True, the question is an old one. However, in mission-driven work, it’s critical to understand a volunteer coordinator’s “why”.

There is no right answer, but at the very minimum, the position must mean more than a paycheck. For example, maybe they thrive in fast-paced work settings, or they love organizing groups of people to make a difference.

Volunteer management is hard work, and if there isn’t a value-packed reason why the person is showing up to work every day…they may one day not show up. Ask around, and I’m sure someone on your team will have some kind of insight into volunteer coordinator burnout. Which reminds me – once you find the perfect fit for the role, do your best to support and appreciate their work.

Communication skills

A volunteer coordinator will be in constant communication. The role requires close collaboration with the rest of the team, as well as with the volunteer base.

When interviewing an applicant, pay attention to how the conversation flows. Do they seem to follow the conversation easily, understanding your questions and engaging with them? Can you easily understand the heart of what they are saying when they speak with you? How personable do they seem? (We’ll get to that in just a moment.)

This is important because your team will need to convey short term and long term goals to the volunteer coordinator. Then, the volunteer coordinator will need to efficiently communicate those goals to the volunteers, synthesized through meaningful tasks, projects, and volunteer roles.

If an applicant has experience in teaching, tutoring, coaching, or some other kind of instruction, that is a great sign of their communication skills. Remember – their experiences in previous, seemingly unrelated jobs are relevant as long as they gained transferable skills from those experiences.

An authentic, inviting personality

We all want to work with a team of complementary personalities – hello amazing work banter! But in some positions, an amiable personality goes a longer way than in other positions.

Think of it this way – a volunteer donates their time and effort into furthering your cause. Volunteers are motivated by the joy of the work and the collective impact of volunteer efforts. Volunteers who are intrinsically motivated will be very much turned off by an unpleasant coordinator.

Personality traits to be cautious of include passive aggressiveness, a quick temper, inconsistency between what they say and what they do, and tendencies toward blame rather than accountability.

It can be difficult to spot any of these qualities during an interview, when they are (hopefully) at their most behaved. This is where references come in handy. As previous employers how this person behaved under pressure or in stressful environments.

On the flip side, look for strengths and skills that shine through in their personality. Are they welcoming and understanding, yet firm when needed? How well do they listen?

All this said, give your volunteer coordinator room to have an authentic personality – their own, beautiful, unique magic! Speaking from experience, I’ve personally continued volunteering at organizations much longer than intended, just because my volunteer coordinator was the glowing sun personified.

Well-Organized

A volunteer coordinator can be perfect in every way, but if they are not organized, they might soon be overwhelmed by the commotion of the job.

Generally, volunteer coordinators are responsible for creating programs for volunteers, recruiting volunteers, orientation schedules, applicant tracking, shift scheduling, on-site leadership, and more.

With so many moving parts to the job, it’s important to look for signs of orderliness in behaviors. Do they keep a personal calendar? Do they show up promptly and on-time when expected? How are their email exchanges – sporadic or reliable? What is their familiarity with basic data management (not necessarily a requirement, but a huge perk!). Do they enjoy multi-tasking, or do they prefer to focus on one priority at a time? (There are no right answers to that question, but pay attention to their reasoning behind their answer.)

As mentioned before, volunteer coordinators are a critical team member of any growing, volunteer-powered nonprofit. Pull all the stops to keep them happy, well supported, and doing their best work. Sometimes, that means giving them the right tools and resources (and coffee…don’t forget the coffee).

So, full disclosure, this is where I recommend VolunteerLocal for easy, intuitive, organized volunteer management. For the peace of my own conscience, I should explain that my recommendation is more than just a plug.

At VolunteerLocal, we work with numerous clients transitioning from mega-monster spreadsheets and folders to our streamlined, web-based platform. My recommendation stems from the favorite part of my job – when I hear a volunteer coordinator’s sigh of relief (followed fast by celebration). Request a free 1:1 demo any time you like. We’ll be glad to share the magic with your team.

There are many other qualities you might be looking for in a new team member, but these four are what many organizations consider “core” to the new volunteer coordinator’s success in the role. I wish you the very best of luck finding that new team member. They’re sure to be a dynamic addition to the organization.

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