Streamlining the Signup Process

One of the best ways to keep volunteers happy and returning year after year is by streamlining your signup process.

We’re all familiar with online forms that seem to ask for your whole life story. It’s important for volunteer registration forms to strike the perfect balance between collecting the important stuff, without asking so many questions that potential volunteers bail halfway through. 

After all the effort you put into recruiting volunteers and orchestrating your events, you don’t want your signup page to be the thing that stops volunteers from signing up. So let’s simplify!

Collect only what you need! It’s best to keep your form short, and (if you can) collect all the information at once. We recommend name, email, and mobile phone number, to start. Depending on your event, you might need to get different information from volunteers who select certain jobs. For example, do volunteers in the Medical Tent need to be CPR certified? Would an ideal ‘set-up’ volunteer have some experience using power tools? Take the time to think about your event, the specific roles you need filled, and the qualifications necessary for those responsibilities.

Less is more. Think of what positions you MUST fill to keep the event moving – check-in, ticket sales, set-up and clean-up. This will make your signup form shorter, easier to navigate, and will avoid an overflow of volunteers with too many hands and not enough tasks to fill.

Revisit, reflect, and request feedback about your process. As much as we would all love for everything to go perfectly the first, second, or fiftieth time, it often doesn’t – and things change over the years. Go back and ask your volunteers for feedback about the event and include questions about the signup process. Make sure to take notes along the way, and remain open-minded to re-working your processes in order to better support your volunteers.

Partner with VolunteerLocal. Excel spreadsheets and Google docs have long been the bread and butter for volunteer coordinators. We’re here to replace those jigsaw puzzles for you. We work with all types and sizes of events, for all different size budgets. Just like your signup process, we’re here to keep things streamlined, simply, and easy for you and your volunteers.

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Event Production Tips to Produce a Flawless Multi-Day Experience

If you made the brave and perhaps daunting choice to host a multi-day event, we at VolunteerLocal applaud and support you! Coordinating volunteers for one day is crazy enough, and you have added a whole other layer. This can double the number of shifts, alongside the number of volunteers needed to fill them.

Here are some things you’ll want to consider as a means to keep everyone from burning out before the final shift has ended. 


1. Location changes – If you are coordinating for a charity race there could be a marathon one day, and a 5k the next, or maybe a kid’s race. Chances are the main event hub will stay in the same location but you might have a different starting or end point. Don’t forget to add or subtract those shifts. A good way to keep yourself from getting spread too thin is delegating one of the smaller tasks to a volunteer and having them help you coordinate.


2. Overnight Security – Are you leaving the merch tent over night? It would mean no unpacking and repacking the next day. It’s probably better to hire out security instead of recruiting volunteers. You need to coordinate and make sure the security company knows exactly what you need, but they should be able to handle the rest.


3. More Shifts – It’s a no brainer that more days equals more shifts which probably means more work, but it doesn’t have to mean getting overworked. Delegating is a great way to keep everything moving quickly and keep your sanity. You physically cannot be everywhere at once, so don’t try


4. More Volunteers – More shifts (hopefully) means more volunteers. This is a great place to use delegation too. Maybe you can organize a few tiers of volunteers, one tier would be daily volunteer coordinators. They would see that all the shifts on their day are filled. Another tier could be morning and afternoon coordinators. Having levels broken down would free up more of your time to focus on big picture issues and not get bogged down by filling every single shift.


5. Watch Out for Micromanaging – It is really easy to get wrapped up with having to know exactly what every volunteer is doing, or how many shifts everyone is signed up for. Communication will help everyone understand the mission and tasks for the event, so if you have communicated well, it’s time to let go and trust your volunteers.


Are you feeling overwhelmed by all you have to do? Make sure you take care of yourself and your passion. No matter how much you love your cause and working with volunteers if you don’t allow yourself any grace you could burn yourself out.

Check out our blog with strategies to make sure you keep your passion for volunteer coordinating alive:


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Requesting Feedback from Volunteers

What do you do after the race as been run, the kegs are empty, and the unsold art is safely packed away? 

Receiving feedback can sometimes be scary, but it is vital to improving our events and the volunteer programs that make them great.

It would be nice to have a break and not think or worry about your event for a few days, weeks, or even months. Maybe a few other things in your life have suffered as the event moved closer and your attention shifted to full-focus as you prepared for the big day. Before you can dust off your hands and say, “see ya next year,” we think you should consider one last item on that to-do list: get feedback.

Why is attendee (and especially volunteer) feedback so important? To help you uncover those blind spots. To make simple changes that can significantly impact the experience of all your volunteers on-site. To make the volunteer program more fun, accessible and impactful. To keep your best volunteers coming back, year-over-year.

Let’s dive in. There is more than one way to get feedback from your volunteers and you might find a combination of a few gets you the best information. No matter what you decide on make sure you read the responses and work to incorporate their feedback. 


Informal Questions/Chit Chat 

This includes conversing with volunteers as they check-out of their shifts, or at the post-event party. It can also include asking staffers or colleagues for their thoughts back at your desks, after the event is over. Sometimes, asking for feedback in this way (casual, informal settings) can produce the most honest, in-the-moment results – but you may not get the most thoughtful responses with this method.



  • This doesn’t have to happen at the end of the event and could help inform some of your choices along the way. 
  • You can get feedback right away. It is easy for people to forget about what they would make comments about. 
  • Not everyone will be honest in an informal situation. 
  • You could get heat of the moment comments that aren’t accurate to the whole way someone feels


Digital (or Paper) Surveys

We recommend using a free service like SurveyMonkey or SurveyPlanet, but if you want to get fancy, you might consider a more advanced solution like Qualtrics. Online and paper surveys tend to have the highest submission rates when an incentive is offered to complete them – you could randomly choose one recipient to receive a free festival “basket” (leftover merch, anyone?!) or a set of passes to next year’s event.



  • People are more likely to be honest and they can think of how they want to word things. 
  • Can take place over week or two giving people time to think and give thoughtful feed back. 
  • There have to be a set of questions so it doesn’t leave much room for discussion or elaborating. 
  • You can’t force anyone to fill it out so you might not get as much information as you want. 


End-of-Year Meeting

This may entail bringing everyone together (staff, volunteers, and captains) in a conference room or – if you’d prefer a more open setting, a post-event party – to share ideas and feedback in a collaborative, discussion-oriented way. Virtual meetings count, too! Think: conference calls, Google Hangouts or Skype sessions.



  • Good time for everyone to get together after the event is over and maintain relationships
  • allow for more discussion on topics that are important to everyone. 
  • Not everyone is comfortable with conformation and may be less inclined to speak up about an issue. 
  • Happens at the end of the event so you can’t change anything during the event. 


Suggestion Box/Continual Feedback 

The old classic. It never hurts to have a brightly colored box stationed at check-in/out, with bits of paper and pencils nearby to deliver anonymous feedback in real-time. Sometimes, your biggest detractors (with the most valuable feedback) won’t take the time to complete an online survey, and certainly may not feel inclined to join the post-event gathering. An Honesty Box is a simple, low-cost and low-fi investment that is guaranteed to deliver.



  • Your volunteers will have the ability to be heard right away instead of waiting until they are called upon to deliver feedback, either virtually or in-person.  
  • You can start collecting feedback before the event occurs, and make changes leading up to the big day to ensure everyone has the best time possible. 
  • Feedback isn’t digitally stored or tracked in the cloud, so if you want any kind of reporting, you’ll have to manually enter this data into a system online.
  • If it is all anonymous it can lead to more of a venting tool than getting constructive feedback. 

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It’s a Family Affair! Fill Your Shifts with Families

As a volunteer coordinator, you are more than acquainted with the struggle to get volunteers to your event. A great way to get more people is including positions that work well for families. It is a great activity for them to spend time together while giving back to the community. How can you get families to your events? We have a few tips that we think might help.

What positions are appropriate for teenagers? 

Most events will have teen-appropriate jobs. Green team volunteers, set-up or tear-down, ticketing or even working with children. It’s a bonus if the job is one that can help them practice skills to benefit them in their professional development, like money-handling or on-site logistics. Jobs that require working with attendees (or greeting them as they enter) will give teens important communication and interpersonal skills.


Some families will want to spend the day together, are there positions like that?

Any position that has multiple spots within a shift could be a good choice for families to work together. Check-in is a great spot for families like this, they can have time to chat and parents can teach their kids some new skills. While it is tempting to fill the oft-understaffed clean up or tear down crews with families, remember that parents (and especially grandparents) may not be able to lift and carry as much as their children. You can always create sub-responsibilities within these roles that are age-appropriate for everyone in the family. (Bonus for you, those parents can keep the kids in line!) 


What events are family friendly? 

Almost any event can be family friendly – yes, even the local folk festival that serves alcohol. If you are just starting out the go to events would be charity races, information booths, neighborhood events, decorating, visiting nursing homes, park clean ups are all great examples. But don’t feel limited, if you are coordinating volunteers for an event you can make it family-friendly. 


What positions let me and my family work together? 

Working together is a great way to spend family time together. Volunteering for an event where you build something is a great way to work together, but even working shift at a charity race to pass out water can be a bonding experience. Volunteering at a soup kitchen or food bank is a good way for families to give back to other families that are not as fortunate. 


What about little-little ones, are they able join the family fun?

Certain sites aren’t the best place to have kids under the age of about 7 or 8, but don’t despair, as the volunteer coordinator you can create positions that are necessary for the function of your event and sounds like you need a few volunteers to help with daycare. 


What if the event really isn’t  family friendly?

Not all events fit the family mold. Maybe the majority of your volunteers need to check IDs or serve a glass of wine or beer. Can’t really have a high schooler handling that job. Depending on the laws in your state there could still roles for older kids, like wiping down table and cleaning up. But if there isn’t something you can do to make it fun for the whole family – it could be a great date night! Maybe the parents need a Saturday night and they can spend it volunteering for their favorite charity. 


For almost any kind of event you can make sure you have roles for a range of ages and multiple people in each shift. Those a the two easiest ways to accommodate families of any size. If you don’t have an event that lends its self to a family affair you can get creative with having a child watch area or make it a couples or best friend day out experience! 


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The Do’s and Don’ts of Recruiting Volunteers for a Charity Race

Every event needs volunteers and as a coordinator one of your main priorities is recruiting passionate people to help the event run smoothly. There are people who volunteer for an event because they like the activity, the cause, or they got roped into it by a friend. It is good to take any help you can get, but the greatest volunteers are those that have an interest or a passion for the event. For charity races that core group comes from volunteers that are motivated by the cause. Here are some do’s and don’ts when finding and recruiting those volunteers. 



  • Advertise the cause benefiting from the race. Communication is key make sure the cause the race is benefiting is clear. 


  • Include the cause in the name. That tells you right away that the race is for something more than just physical fitness (though, that is a great cause for a race too). Everyone loves something clever if you can manage to come up with a good play on words. 


  • Provide education about the disease or cause the race is supporting. The ice bucket challenge got people googling ALS to know what that crazy social media challenge was about. Maybe your race won’t get people googling, but you can provide more education about your cause to spread knowledge.


  • Reach out to affiliated groups. If your race benefits a high school band, reach out to the parents. If it’s a disease talk to hospitals or support groups. 


  • Make it clear where the funds raised will go. It’s not just enough to say it’s for a cause, show what the benefit will be. 





  • Require volunteers to have been affected by the disease. Allies are important members of every community. 


  • Mislead participants about the purpose of the race. If you advertise a benefit race make sure the cause is front and center and not an afterthought. 


  • Assume people will know the cause you are supporting. If you name your race something vague or don’t find a way to include the cause in the name no one will know the cause unless its advertised.


  • Ignore social media. That goes for traditional advertising too. You want to reach out to everyone possible, don’t count on affiliate groups to encompass everyone who might support the cause.


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10 Tips for Finding and Retaining Your Best Volunteer Group

One of the hardest parts about being a volunteer coordinator is recruiting reliable volunteers.


What’s even more difficult? Making sure they stick around year after year. We’ve rounded up our top tips to help you get and keep your volunteers.


Communicate clearly.

Set expectations and communicate logistics in advance.. If your volunteers know what to expect from you and the experience, they’ll be much happier and willing to commit their time.


Post in multiple mediums.

If you want to reach every kind of person you can’t just stick to social media. Try local message boards, post fliers, or get a booth at the farmer’s market.


Include everyone in the fun.

If you spend time as a group, make sure everyone is involved and not just a core group of people. Friendships will be made, but cliques can be hurtful.


Hold meetings.

Not only will your current volunteers bring their friends, but it’s a good time to set your expectations and solidify everyone’s commitment.   


Address problems head on.

Volunteers may be giving their time for free, but you’re still the boss in the situation. If volunteers are butting heads, make sure to have a sit down so everyone can talk it out.


Encourage social events.

Creating social spaces for your volunteers can create a sense of community that’s harder to cultivate during volunteer shifts. Get volunteers out and about with each other as a way to build your team.


Be a part of the community. I know, taking on coordinating volunteers for a huge event is enough work, but if you go to events in your community you will be able to network and build a reputation for your own event.


Have a presence online.

We live in a time where you need to have something online. It can be a Facebook page, or just a one-page site that tells people what the event is, how to volunteer, and who to contact with questions.




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How to Properly Research for Your Event

Have you ever been to a race and wondered if the organizers have even seen the route?


Whether you’re starting a new event or re-envisioning a classic, doing the research to make sure your event is the best it can be is important. As a coordinator, it’s important to do the work on the back end so your event runs smoothly.


We suggest beginning with prioritizing what’s most important for your event. This will depend greatly on the type of event you are hosting. Maybe the food and beverage vendors are at the top of the list for your music festival, but the number one consideration for your charity race is where the finish line will be.


Whatever your considerations, here are a few tips to help you get the most out of your research.

  •  Start early. Anyone who’s planned truly anything knows that popular venues fill up before their calendar is event posted. There’s nothing worse than finding the perfect location only to be told it was booked 6 months ago.


  • Ask around. You may turn to online search engines first, but asking around within your network is a great way to save time and get feedback from people you trust.


  • Don’t be afraid to try things again. Maybe your first attempt at team t-shirts was a disaster, but this year you have a better design idea and know who to go to for printing. We’re firm believers in “there’s always next year.” Keep building your event on the lessons of the previous year.


  • Have a clear goal for your event. Each event you coordinate will have different goals. Getting vendors who fall in line with your eco-friendly mission might be different than the ones who match up with your budget. Figure out your goals and make a plan to meet them.


  • See it in person. This goes for just about everything at your event. If food is the main draw, make sure to try it before you book it. If the location needs to be a particular size or type go see it – just in case. Day-of is always crazy enough on its own, so minimize the amount of surprises.


When beginning or continuing research for your event everything seems like the most important part.  Make sure to prioritize your to-do items and have a clear idea of what you want the event to accomplish. With those two things in your tool belt, you can tackle researching anything for your event.




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Two Little Words



A little thank you goes a long way. As a volunteer coordinator you understand how important those two little words can be to someone donating their time and working hard to make an event special. It’s easy to run out of ideas on ways to let your volunteers know you’re happy to have them and appreciate their hard work. Here are 6 creative ideas to help keep your thank you’s fresh!


Party Times!

Maybe not the most original idea in the world, but it is great for big or little groups. If it’s a small group try something like escape rooms or go-karting. If it’s a big group look for a nice party room with games or outdoor space where you can bring your own. Something that has activities for everyone to interact with each other is a great way to have fun and build your community.



Handmade gifts are a great way to say thank you. They show that you put time into thinking of a nice idea and into making the actual product. Pinterest is a great resource for quick and clever ideas (thanks a latte!).


Word Cloud

This is great for a smaller group of volunteers. There are a few ways to use the word cloud. Our favorite is to have the group of volunteers take time to write down 3 positive words about each other. Then, you take those words and enter them on this website: . A word cloud is created and you can print one off and frame it for each person.


Mix Tape

Jump forward a few decades and make a custom playlist through Spotify (or another music provider). No need to specialize it for each person as long as you create something that goes across different music tastes. Send it out to your team and let them know you’re thinking of them.


Make a Video

If you’re hosting a big event and there’s a kick-off night, think about making a video that shows how much their time means. Talk to the people going to the event, or members of the community that need their help to make that event successful. It will give you a way to show your appreciation, and help get them pumped up for the coming day(s).


Send an Email

Are you thinking, this doesn’t really seem creative? Sometimes you don’t have the luxury to come up with a genius idea to tell your volunteers how important they are, but that’s okay. An email might be just the thing. Be honest and lay out how the event couldn’t happen without them.


No matter what you decide remember that any thank you, however big or small, makes a difference. If you are sincere it will come through whether you say thank you in a creative or traditional way. And thank you, for all the work you do coordinating your volunteers!  

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How to Create (and Reach) Your Goal

As a volunteer coordinator, it’s important to know the vision of the event you’re helping to coordinate. Visions can be vague, but putting in the time to create a well-defined idea will take you a long way. In order to have a successful event you need to know what outcome you want and how to attain it. We’ve rounded up some simple steps to help you develop a precise plan for your event so you can get your whole team on board.


Step 1: Create a Goal

Develop two or three clear goals. The format we like best is S.M.A.R.T. goals. It stands for: specific, measurable, achievable, results-focused, and time-bound. These goals will be different for each event but the principals can be broadly applied. If you are raising money through a fundraiser have an EXACT amount you are striving to raise, the number should be challenging but reasonable. Set a deadline to have raised the money by. You can set a goal for number of participants, shares on social media, the list is endless as long as it is something you can track. If one of the goals is to have a fun event, then create a survey that you can measure participants’ reactions.


Specific – Measurable – Achievable – Results-focused – Time-bound


Step 2: Create a Plan

Once you’ve identified your goals, you need to set clear steps to achieve them. If you want to raise a specific amount of money, how will you do that? You’ve made sure the goal is reachable, you just need to know how to get there. You could launch a social media campaign to raise awareness of your event or offer prizes for participants to raise money. 


Step 3: Communicate

Communicate your goals (and your plan to reach them) to your volunteers -they’re your best resource on the ground. If your goal is communicated clearly to volunteers, your team will be able to share that information with attendees.


The best way to achieve the vision of your event is to have a clear idea of what you want so you can communicate it with your team and, ultimately, the people participating in your event.  



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Quiz: Which Power Volunteer Are You?

We’ve all been to that one perfect event where we’ve experienced the passion and hard work from volunteers.

Some are brand new to the event and can’t get enough, others have been there for years. At VolunteerLocal we know every volunteer is important and want them to feel that way. We’re not implying that one volunteer is better than another, but there are a few every organizer would gladly give a gold star. They’re at every planning meeting (often with treats) and can’t help themselves from signing up for that extra shift. I’m sure we could all name a handful of people that fit that description, but I bet many of us don’t realize we’re one of them! Take our highly scientific quiz to find out which kind of power volunteer you are.


  • It’s your first time volunteering for your community’s Relay for Life and at the information session you:
    1. Show up early and offer to help set up chairs and hand out packets as the other volunteers come in.
    2. Came in just a few minutes late, you were jogging over to help train for the race and left a little late.
    3. Made sure to bring your tablet to take notes!
    4. You signed up to run and didn’t realize this was a volunteer information session.


  • There is a baseball tournament in your town and every year you are the one that:
    1. Signs up to help with check-in and stays until the last game to make sure everyone finds their fields.
    2. Comes to the field in your team’s uniform since you won’t have time to go change before it’s your turn to play.
    3. Brings a white board to put up where each field is at the sports complex.
    4. Doesn’t like playing, but goes to watch your friends play.


  • Your plan for dinner tonight is:
    1. You’ll probably just grab something on the go.
    2. You did your meal planning last night so you have your meals planned and in the fridge.
    3. You just started one of those meal services and tonight you are making a quinoa burger.  
    4. Just throw something together when you get hungry.  


  • Your friend is telling you about a music festival, and turns out your favorite band is playing. First thing you do when you get a chance is:
    1. Check your calendar! You have a lot going on during the summer and aren’t sure you will be able to go.
    2. You already have tickets – so you’re all set.
    3. Message a group of friends to see if they want to get tickets together.
    4. Buy tickets for the day the band is playing.


  •  Which Harry Potter house are you in?
    1. Hufflepuff
    2. Gryffindor
    3. Ravenclaw
    4. Slytherin


  • You and your friend planned to have coffee after work, but they canceled on you last minute, how do you feel?
    1. Glad, you had overbooked and needed to cancel too.
    2. Fine, now you have an extra hour to get a few things done.
    3. A little peeved, but happy to spend time organizing for the upcoming week.
    4. No big deal, stuff comes up.


  • Your go to social media application is:
    1. Twitter
    2. Instagram
    3. Pinterest
    4. Facebook


Mostly 1’s

The Overtimer: Did someone ask for help? You’re there in a second even if you’ve been working all day. You sign up for set-up but end up staying through tear-down.When everyone hits their mid-afternoon slump, you get coffee for everyone!


Mostly 2’s

The Doer: You would sign up for the check-in shift but you already promised friends that you would participate in the event with them. Instead, you hit up the festivities first and join the volunteer forces for the second part of the day. If anyone has questions on what’s happening you’re the right person to answer since you experienced it all first-hand!  


Mostly 3’s

The Planner: You’ve been volunteering at the same events for a few years and the dates have been marked in your bullet journal since you made your year overview spread. Your goal is to make the event better every year. You’re always asking questions and teaching newbies the best and fastest ways to get things done. You’re the first one to see a bump in the road and ready with a solution!   


Mostly 4’s

The Newbie: You’re a volunteer waiting to happen! How did all these people get signed up to volunteer at these fun events? Reach out to your local chamber of commerce, catch up with an Overtimer friend and reach out to your community. There are volunteer opportunities all around you!




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