You can’t be everywhere at once, but your volunteers come from everywhere.
Your job revolves around one major (and sometimes vague) thing: managing volunteers. But, what if you can’t be everywhere at once and there’s only so much you can cram into the day (plus, you want to avoid burnout)? Using a variety of tools (ahem, like VolunteerLocal) can make your life easier, but you also want to continue to have that personal touch and strong communication with volunteers. How do you get the best of both worlds?
Let’s talk through a few common volunteer management moments, so you can weigh what methods are best for you and your volunteers.
In-person option: Hold an orientation event. This would mean you get to meet people face-to-face, shake hands, and easily answer questions right there. You know people heard the message, and it’s their first sign of commitment. Downside? You have to find a place to meet, set-up chairs and snacks beforehand, organize a time that works for everyone, and maybe even plan on a make-up date for those who can’t attend.
Online option: Send a video and/or email message. Instead of scheduling several orientations or waiting until the next event, you can give people the rundown of what they need to know right away in a pre-recorded video and automated email. They can do it on their own time, and you can stay focused on whatever is next ahead of you. The cons may include wondering if they actually watched the video or losing out on a connection point and opportunity to answer questions. Maybe it takes too much time and effort for you to create a video that is easy to understand, interesting, and informative.
In-person option: Sign people up when you see them. Whether you are at an event or activity fair, you can get people plugged in right away. Travel with a tablet or a clipboard, and you can strike when the time is right. You raise awareness about your organization, and you get the chance to meet someone before they show up for their first volunteer shift. But the bad part is it means you have to schlep a tent, an iPad, and your game face all over town, and then go back to the office and sort through what just happened.
In a more informal setting, if you know someone personally or are simply networking, you can ask someone directly in a kind and personable way to volunteer. But, if you don’t have any of that stuff on you when you meet someone who wants to get involved, you have to try to mentally remember their details and contact them again later.
Online option: People sign up on their own through your website. This allows you to sort out the info and necessary forms all in one central location. They can pick their areas of interest or available shifts and it goes straight to you. You don’t even have to be there! The hard part is losing out on some of the visibility and appeal that some of those in-person events or meetings provides. If they’ve never heard of you, what’s going to compel people to find your website?
In-person option: Hold a meeting with your team. Sometimes face-to-face meetings are simply more productive, and the conversation flows easier. You can sit around the same table and read the unsaid thoughts and emotions more clearly. The tricky part? Scheduling both the people and the location–be it due to timing, distance, or availability. These meetings can get long, and people may not be able to come between work schedules, kids to care for, or whatever it may be.
Online option: Send email threads and have video conference meetings. A brainstorm via email can allow people time to consider different options and send them to the group to read on their own time. Video conference calls can allow those who live far away to still meet and communicate together all at once. The disadvantages of the online option is that those emails can get long (or worse, can go completely without response) or may be overlooked. The video call can have technical difficulty and cause frustration.
In the end, ask: what’s going to be most effective for the volunteers and for you? More likely than not, you’ll find a hybrid combination of both in-person and online volunteer management methods will be what suits you best. What may work for you in some seasons or with certain volunteer teams may not work for others, so try to continue to be aware of what tends to be the most successful and be willing to pivot as needed.